Dover Signature Properties

We are very happy with South High Senior Living! Staff is great and the facility is very clean and comfortable. The food could be better.

Friends have asked me about the community and some have come for visits with my mom. They have been impressed. I would tell others that I recommend Alexander IV. My mind and lifestyle have eased a lot since moving my mother closer to me into Alexander IV.

Yes I would recommend it but it is full pay so that needs to be considered. They do not take any insurance. The rooms are spacious and have plenty of room. The facility common areas are beautifully decorated.

Knoxville High Independent Living seemed like a good facility. Everyone was friendly and seem to get along. There was more interaction between the residents and the staff. It also was organized.

I think the staff are really engaging with the residents who live here. My mom does not do a lot of things that they have offered, but it has nothing to do with the facility. I would definitely recommend South High to others looking.

We were very impressed with South High Senior Living. Unfortunately it was just not the right fit for us, my loved one had a lot of special needs.

Knoxville has a beautiful building it is very unto date, lots of activities, good food and a great location.

Our loved one is happy there, and she has gotten to meet many residents. They are all vaccinated and it really is a delightful place. It is the best place she could be and the staff members are excellent. They have gone through a change in management so the food at first was okay, but not it is much better. They are bringing back more and more activities each day, so for now she is happy with what they have to offer. They take the residents to the grocery store, and even during covid the staff would go to the grocery stores for them. Our loved one really is into art and this community has such beautiful aesthetics and paintings in the hallways.

Knoxville High was the most independent senior living apartment whereas other looked into offered more of a nursing home feel senior living. Her apartment is a good size but they did have some pretty small ones. I would tell people to make sure they look at the apartment they will be living in because a lot of them are laid out differently. I have eaten here and the food is good, it is non- institutionalized. They just recently started to have options that you can order if you do not like what is being served. I would recommend.

For the amenities they offer they are a good options. The historic value is great, the fact that it is renovated old high school is interesting and it was well done. Food is okay, would like less sodium. My mom has been very happy with the staff.

Great renovation and "repurposing" of this building. Size of rooms available do not meet my needs.

knox high is not fully occupied at this time. management is learning, adding actvities and amenities. i am pleased with my choice. There is no place like home.........but this will do.

They have had too many changes to the staff. They don't have regular staff anymore. They are from a staffing place. Not enough in the evening/night. They do not prepare a variety of vegetables and do not have diabetes friendly meals for diabetics. There is always room for improvement.

The main problem that concerns me is the meal plan. There is not enough green vegetables for the residents. For the amount of money being paid, there should be a selection of meats, fruits and vegetables. They cannot keep cooks, nor staff. Things changed around a month after my loved one came. They also don't engage the residents to participate in activities encouraging them as much as I would have thought. Upper management problem.

My wife was there for memory care. It was more like warehousing. She was kept in her room most of the time. She lost several articles of clothing and sometimes had clothes that weren't hers. She had an incident with one of the staff and they transferred her to a behavioral clinic without my knowledge and she was there for 2 weeks with no visitors. I transferred her to another facility. I read a couple of months ago that they were having some difficulties and might be closing or being taken over by another organization My wife passed away last October. She was in 4 different facilities in 9 months and I think that added to her suffering. There was a tendency in some of these places to medicate when patients get upset or confused.

We picked this community, because It was close to family. But we left and are a more affordable place with better food. Don't go. Foods not good. Short staff. Some staff very friendly. Previous staff had issues with being short handed. It's a beautiful facility. Poor upper management.

I would suggest you keep looking at other communities. This community is small with sparse furniture. The staff doesn't seem very well trained, more like caretakers of the residents more than anything. The staff communication was negative, and the staff didn't like to have questions by the family. The community would make decisions without contacting family or notifying us of changes or treatment of our loved one. I would ask about activities, and the person I needed to speak with was never in their office. I never saw any activities going on during the times I would visit my loved one. My loved one lost lots of clothing and personal belongings that seemed to disappear while they were in the community.

They are changing the facility and I am very worried about it.

At the moment our families experience has been good, but the community is having issues with keeping steady staffing. Also the meal quality can use a lot of improvement. They just hired on a new chef and right now the feedback we are hearing from our loved one and other residents is that they are not happy.

I wanted my loved one to have more freedom and be placed in the area where folks are milling around and making sense. Instead he was locked behind closed doors with folks who were so much worse off than he. I spent most nights and every day with him. He was not looked after like he should have been and if I hadn't been there I don't know what would have happened. He was not at all happy about being locked up. I took him out as often as he wanted, but it was sad to leave him there in evening when it was time for me to go home. I pleaded with the assistants to look in on him during the night. I loved him so much and it just broke my heart to leave him there. He felt betrayed once they locked him up! The place was not very clean, the same bucket of dirty water sat in the hallway for days, never moved, while assistants sat lounging in chairs chatting with coworkers. The laundry room was filthy! The poor lady next door to my loved one cried and yelled all night and the walls were very thin so it was if she were in the same room with [name removed]. One morning when I arrived my loved one was in the social room with all the other patients and he was sitting next to a very troubled woman who would not leave him alone. All patients were required to be in the social room so the assistants didn't have to go from room to room to check on them. All the assistants could then sit at the desk, on the desk, and play games or just chat while the patients watched some stupid thing on the TV, or at least tried to watch. I would not recommend this place at all. In fact, I'm not sure they are still open. I discussed all my concerns with the management and they would not move him. I told them I was immediately taking him out and they said they were sorry. They need better supervision in my opinion.