Community First Solutions

It seems really good so far but I do recommend anyone who goes there to have visitors come frequently because they are short staffed like many other places.

We chose HarborChase of Beavercreek because they were having a discounted price due to vacancies. It is also a newer facility that was very clean and convenient to family members. The room size was fantastic. The administrative staff were also phenomenal with getting her in. I think they have a lot of great activities to offer the residents, but unfortunately my mother was not able to do them. They also had a great variety on their menu. The staff was kind and willing to help, they really put in a team effort. It was a good experience and I would recommend them.

Tour went very well as most all of our questions were answered before having to ask. A lot of information to absorb but all positive. The common area could be more cheerful but seemed to include what is needed for the residents.

We are pleased with the staff and my Dad feels safe there. They have activities that my Dad does not participate. I wish someone would “engage” him in an activity that HE would participate to help his mind. Otherwise it’s been what he needed b/c he could no longer live alone. We also had to privately hire someone to watch Dad 9:30p-0730 to make sure he doesn’t fall when he gets up in the middle of the night. Sincerely, [Name removed]

I decided to go with a dedicated memory care facility rather than a facility with a memory wing

Overall, our experience with The Sheridan at Mason has been very positive. The community is still brand new, so I think they are going through some growing pains, but the staff is generally very helpful and accommodating, they have activities like happy hour to keep the residents engaged and social, and the food is alright. It isn't amazing, but they do have options, and the meals seem complete and nutritious. The maintenance man has also gone out of his way to keep the community clean and in its new condition. Overall, I would recommend The Sheridan.

Everything is excellent here. Mom didn’t even want to go to begin with and now I can’t pry her away. The staff is wonderful and takes very good care of her. There’s not a negative thing that I can say. She even loves the food. There are always 2 options on the menu for the entrees and 5 items that are the same every day that she can choose from. It’s always well balanced and nutritious. The cleanliness is superb and they do a total housecleaning once a week. They come in to straighten everything up and change the bedding once a day and If there is anything else that needs to be cleaned up, they take care of it right away.

Very clean Expanding, liked the area very much

The Westover was an older place but had a lot of amenities. They had a pool and a lot of things going on, but not much of what my father would use. The place was nice and so were the people, it was just not what we were looking for.

We weren't as happy at HarborChase as we thought we would be. It's a beautiful place. But there is a huge turnover, even in management in just the first 6 months we were there. I think they are very understaffed in the memory care side - I think it's too big for the amount of staff they have. Too many pool nurses I heard. And the pool staff is not of the same caliber as the regular staff. Not properly trained to handle certain situations. Moved my loved one to a smaller, better run facility.

My loved one is a resident at HarborChase of Beavercreek. The turnover at this facility is bad. I think in this climate with lack of resources, meaning that it seems impossible to get folks to work or stay once employed, I don't know what the solution is. Maybe stay bonuses and better management would be a good start! My loved one is safe, but as a whole, this system can be a lot better! I would only recommend this facility to others if you are going to be involved, but of course it's true in all facilities!

We had a really nice tour at Anthology of Mason. The people were really nice. It just wasn't the right fit for my loved one. She was looking for a more upscale environment as far as location and amenities.

Some staff goes above and beyond while others are there to do the bare minimum. For being a non-profit one would think they’re staffing would be sufficient but it seems they are always understaffed. Specifically, they don’t have enough aids to assist residents when they turn on their call lights. This retirement community does not live up to the persona they are trying to convey, specifically for residents who are in assisted living.

I toured Harbor Chase and the facility itself was beautiful and glamorous however what turned me off completely was when it was said “the food is our top priority… and of course care too”. People are placing their loved ones in these facilities to have peace of mind. When the food is the most important and the care is second to the food? You’re in the wrong business. Open a restaurant instead of an assisted living facility. The nurse on staff when I toured did not seem friendly whatsoever either. Just not very inviting even with the beautiful shell of a building. The care and peace of mind is what people are paying for…. I hope they realize that is more important than their upscale restaurants.

Visually, it is a beautiful facility. Food is pretty good. I hesitate to recommend it because they are severely short-staffed on care partners and managers. In the six months my family member has been there, two Memory Care Directors have walked off the job, 2 Activities Directors have left (leaving zero supervision in Memory Care), the Business Director quit, the Sales Director left the day after we got there & yesterday, the Director for Care gave her two weeks notice. We had finally had a meeting to review my family member's basic care after 6 months of requesting and she gave notice the next day. We are nice and not demanding. I am there every day. Several memory care families are working/supporting each other so we look out for each other's relatives when we are in the building because of the turmoil. I shudder to think what would happen if my parent was high maintenance.

Memory Care-We found the quality of care to be highly inadequate. Residents were left unattended for hours at a time. Residents were left in soiled clothing. Family member's room was not cleaned & laundry not done multiple weeks at a time. I took laundry home & dusted/cleaned myself. Showers were rarely given despite being told it would be a weekly occurrence. High staff turnover. My understanding is that Assisted Living is a pleasant experience.

Absolutely, the WORST care I have ever experienced for my loved one. I wouldn’t send me dog to this place to be looked after. The administration and staff give the poorest care I have EVER seen. I have NOTHING good to say about this facility.

What stood out to us about this community was the great food, and the place was new and clean. But we had a pretty horrible experience overall. The staff completely ignored my dad (who has a lot of needs), and the front office staff were terrible at communicating with my sister and me. We moved our dad to a new facility last month. I would very much not recommend HarborChase of Beavercreek. They were severely understaffed. I know everyone is, and it's not their fault, so I cut them some slack for that. But the management was really bad, and we never got the impression that they cared.

I feel this place is NOT a safe place for our loved ones due to one of the doors being left unlocked around the clock. I was told that there was someone at the desk at all times to keep an eye on who came and went thru that door. This was a lie that door was unlocked and no one at the desk to observe things. This was very disturbing to me. Take this for what it is worth to you.

The care was very poor. Having to wait 30 minutes to go to restroom is uncalled for. Also their people that do baths tend to pass the buck to someone else which results in not getting bath on scheduled day. Sheets don't get changed I personally stripped the bed two or three times so they would have to put on fresh sheets. My loved one pushed button to go to restroom and when they finally came they said you have a pullup on so in other words go ahead and pee your pants, My loved one still knows when they need to go to the restroom so they should be taken when they push their button . My loved one was not supposed to be left alone in restroom but they were left alone . There's more but I will stop with these few complaints . I will not be taking my loved one back there. This facility has a REALLY GOOD physical and occupational therapy department. They were very nice and did their jobs with good results. Thanks to them for their kindness.