Comfort Care Home Care Assistance

The person from Comfort Care has been here 4 times so far. Very pleased so far. I could have rated a little higher, but fabulous seems not a good word so far.

We are no longer needing the services of this home care agency. However our experiences with this agency was a good one. They did a great job taking care of my father, and his needs. I would say that their prices were a little high, but our experiences with this agency went well overall. I would recommend it.

The caregivers that we have worked with are always on time. They are a companion for my grandpa. I have not had any concerns about the caregivers we have come out to the house. My grandpa is hard to please so Comfort Care is working with us to find the right caregiver for him.

Wonderful agency. I have been in contact with them. Mom is experiencing some health issues (requiring hospitalization) so it has not been feasible to have the provider come out. But I have received their literature and add'l information from the company.

What we like the most about the Comfort Care Home Care service of Grosse Pointe is that the office staff is responsive. However an improvement that they could make, could be with the staffing consistency.

The woman who came to the house was fantastic. Accommodating, came when everything was going crazy and she adjusted. Very sincere and helpful. The aides who came to the house were polite and some did their job well, and some didn't do it at all. Some were on time, some were not. One didn't have her notebook, so she couldn't get into the house without a code and went knocking on all the doors at a house who had a woman with a walker, who was very weak and couldn't get to the doors and was scared to death. Some acted like they never did the job before. The schedulers were great, sympathetic and great listeners. The price was good, but sometimes two hours is not necessary and it is a wast of money.

Based on our experience with CCHCA, the Organization came highly rated and really was not... The owners were not engaged with our family for the duration of care. Most of the care givers did the minimum of what was required. Some were physically not able to do the job as required. Only two of the numerous care givers met our expectations and went above and beyond their role. We were grateful to have them when needed. This experience was quite eye-opening as to the challenges of the home health care industry to find quality employees.

I have to tell you it started out pretty good. Unfortunately, as the result of them terminating the caregiver we were left high and dry for about 2 months leading us to move to another company.

If I could give it less than 1 star I would. Office personel is rude, and aids they send are unkempt. Horrible experience with this company taking care of my mother.