Charter Senior Living

The food could be improved. The staff was very caring. Some of them were like angels with my mom. Very patient & warm.

I've had nothing but positive experiences with all of the staff members. They seem to really like their jobs and that gives me piece of mind that my Mother is being looked after. I appreciate the fact that I can call or text if I have any concerns. I'm extremely happy to have found the Cottages as my Mom's new home.

I'm glad we picked this place for my dad. It's easy for him to get around and he's made some nice friends there. The staff is very caring and always smiling. It's also very convenient for me to visit. The grounds are nicely kept and very welcoming for families and kids to come visit.

It is great so far. The facility is clean, modern, well maintained and very pleasant. It seems like staff are engaged with the residents, always sitting with them and talking. As opposed to residents sitting on their own while staff are engaged with their cell phones. I have access (the door code) to come and go on my own. We picked this community because of the price and the looks of the facility.

My brother who is totally bed ridden has been a resident of The Cottages in Fix Lake, IL for 8 months. The stay has been nothing short of stupendous The total staff of cleaning, maintenance, chefs, personal care/attendance, nurses, doctors and directors have been great. They are friendly, communicative and helpfull. Oh, did I say, they are all very friendly and everyone is treated as family.

Everyone that works at The Cottages always say Hi to you from the head person, chef, activities directors and care givers nurses too! Of all the places we checked for our Mom The Cottages memory care is great. They help and watch out for all residents needs. If you have questions they get answers for you from the doctor nurses and the rest of the staff. Activities are great always have a lot of fun. Thank you to all of the staff.

The Cottages of Fox Lake is the Best facility to have your family live. The staff is dedicated, friendly, and the nursing staff is amazing. There are activities for the residents, outings, celebrations and so much more.

[name removed], the executive Director is very responsive and does a great job managing the facility. [name removed], who is in charge of the nurses is also very responsive and does a good job. This is not a skilled nursing facility so you have to keep that in mind if your parents need that type of care.

If there was a most-improved award in the care industry for adults with dementia, this place should get it. Charter's team has come in and increased staffing and the people they've brought in work together in special ways. Their flexibility and focus on the residents is top drawer. A gerontologist comes by regularly to check on residents and the care staff actively seeks out special advice on the wants and needs of their charges. They truly listen and develop plans for their residents around those preferences. Hospice is a welcome addition to daily care and the course of care from outside medical help is both welcome and adhered to. The care team works together really well, and they adapt well to anything special that comes up. Teamwork is a noteworthy strength. That comes from positive, focused leadership and caregivers' connection. Cottages' arrangement in four different buildings gives residents a cozy environment with about 14 housemates to get to know. It creates ... a family.

Feels like home for mom. It's a warm loving environment, staff is so kind and loving. Mom is gaining weight and has some wonderful friends she sits with at meals. They had a bday gathering for her with balloons and a cake decorated by staff. It's good to see her happy and talking more again. Mom was depressed at the previous facility she moved from. The light in her eyes has now returned. Thanks Dominon for making mom happy again. I love her very much.

My Dad is very pleased with his situation at CSLC. He has gotten comfortable and styled in. The remodel has really provided him with a modern room . Having three meals provided is a big assistance in his day

We are very pleased with the staff and how well they received our uncle [name removed]. He’s been alone and independent most of his life so they are working diligently to get him acclimated to interacting on a daily basis. They always talk about him with a smile and a positive attitude even though we know it’s a bit more challenging than they say. They are very professional.

Some communication lapses at first. I was not told that they would not follow the plan for my husband's insulin administration. I was very clear with everyone about what the regimen was. Not once did anyone tell me they would not count carbs for his sliding scale insulin. They sought instruction from the house Dr. and our Dr. A new plan was made and he is doing well now. This could have been avoided . Since then, I receive frequent information about how he is doing and the staff have sought out sugar free foods and drinks for him so that he is not the only one who does not get a dessert or some juice. I am satisfied with the communication now. Lots of field trips and special events at the facility. They try very hard to engage clients and to keep them from isolating themselves in their rooms. Very satisfied with the value for cost. My husband is a veteran and as such is allowed by Charter to continue to use Tri Care for his medications rather than their corporate pharmacy. It saves us quite a bit of money.

My brother was warmly welcomed into the community and he’s receiving the care he needs. He has significant health conditions and the staff is taking good care of him. He has repeatedly told me that he’s happy there and is glad he made the move to this community.

5 for all! The staff is wonderful! They treat residents like family and are always available and helpful. I would absolutely recommend this community to other families based on the experience we have had so far. The memory care program is top notch. We've actually seen improvement with my dad's memory

Yes, Charter Senior Living is a great place. It is always clean and friendly. Mom says the food is good. She's made a friend and is getting along very well.

Staff is very positive when interacting with the occupants and their families. I highly recommend this facility to anybody looking for memory care.

This facility provides excellent care and a wonderful experience. The facility is beautiful and the staff is caring. I would give this facility a 10/10 !

We have been very satisfied with Trail Creek Place. Couldn't have made a better choice and we would 100% recommend this community to other families who may need a place for their loved ones

[names removed]l have been incredibly helpful resources for me during this stressful transition. The way that all the staff interacts with residents and their families shows genuine care and they are legitimate experts at what they do. If you need assistance with any part of the assisted living or memory care transition process, you can rest assured knowing that the team here will absolutely have your back. They will help you to work through any worries you may have about placing your loved one and will build strong friendships with them to get to know them as much as possible so they can provide the best care possible. I have visited many facilities in the Charlotte-Mecklenburg area and Charter is truly the best that I have personally seen.