Burgess-Miller Ventures

During the tour the community felt dated due to the decor.

Wickshire Poland is a very nice facility-for people who are self-sufficient and don't require special care. My father became bedridden after a fall at home and required a high level of care. Wickshire jumped through hoops to get us there but they don't seem to be a facility that is truly prepared for residents requiring a high level of care. Also-response times were slow.

They have had some staffing issues and a ton of turnover. when we first started it was excellent, but has gone downhill some due to those shortages. They are really trying to fix that issue. We are satisfied, everyone is pitching in and they are really doing their best and bending over backwards.

Our experience with the nursing home started out very good and then it was terrible. Our loved one went walking in all on her own, they had to test her for covid before entering the community and she tested negative. However we week later she tested positive with a bunch of residents and other staff members. The care she received from the aids and nurses we assumed was okay. We could see our loved one outside while following the rules and regulations, but their policies left a terrible taste in our mouth.

Apartment available was larger than Sterling House. Hallways narrow. Bathtub cut-out rather than zero-entry shower. Cost of apartment plus ala carte needs equivalent to Sterling House.

My parent has lived here for awhile now. They repeatedly have issues with food quality and quantity. They often do not have enough of the main food option to serve a reasonable portion. The staff does not respond in a timely manner to the button the residents have to push for help, and sometimes just doesn't repsond at all. I have asked my parent to contact me should something happen as well as pushing their button because I do not trust that staff will show up to help. Maintenance issues arise and take weeks to be corrected. Water and Ice machines are regularly broken. I am actively looking for a new residence for my parent. I am also not providing specifics in regards to identity because I believe there would be retribution by the staff against my parent. I believe this because they have already experienced it in past situations.

I would say that was an alright place but not great. A lot of what mom needed was not met so I'd recommend they go somewhere else.

They were nice and some of the employees tried extra hard to get things done correctly. But my mother-in-law fell and broke her arm and waited for medical treatment for 2 days. There was no investigation into her injuries and no one could answer how it happened. She was not mobile and needed help to stand. Someone should have known what happened. We were in the process of moving her when she passed away. If a patient needs medical support or care look elsewhere. Some of the staff treated her like family and others were going through the motions. I can't help but paint a bad picture overall though

We picked this community, becasue it was close and weneeded something quickly. They need to improve on the cleanliness and need more interaction between the staff and family members. I am dissapointed in the evaluation for the level of care, and I feel we are being charged more than what we should be.

Our family had an in person tour with Wickshire and we really liked the physical layout of the rooms. We liked how you could go from the bedroom directly to the bathroom which made more sense to us - not many other places we toured had that layout. However right when you walked into the community there was just a smell right away which naturally just knocked it down on our list.

The facility was nice. The tour was done well. We had a few small things that we had hoped were better, like the view or outdoor space, but it wasn't anything that was a deal breaker. Then when I went to my car, one of the residents was sitting in my driver's seat. She wanted to start the car. She had on a sweater and slippers and it was freezing rain outside. This was a major red flag for us. When I went in to get someone, they had no idea she had gone outside. They said that the residents like to walk laps. I don't think an ice storm is the time to do that in slippers and no coat.

They are having a lot of turn over with the staff. It is hard not to be able to visit and see if your loved one is doing okay. The food is not good. They do not have a lot of activities. I have seen a decline in my mom since the quarantine due to a lack of socialization and interaction.

Older buildings, carpeting in halls should all be replaced worn out badly.I think this facility is geared more for male veterans.and mentally challenged individuals .....no activities going on when I was there , guys hanging out front smoking and in the back yard smoking was not a good first impression ......would not be a good fit for what we want , grounds were nice

Too small for 2 people.

Director and nursing superv are great. Other staff mostly great. Response time is bad. Understaffed and overworked. My 96 yr old mother fell and pushed button for help. It was a long time before help arrived. We've had many problems in the past 6 mos and I'm looking for a new placement for her. The food is bad. Menu items are very often not what is served. Cheap food but high monthly rent.

They did not have enough staff members to care for my Dad. Each day there was a new staff member. My Dad required assistance to get to his chair. A staff member let him fall. We were told he is in assistance living and he should be able do to this on his own He laid in the bed for a week before he was rushed to hospital. I would ask they would say he doesn't want to get up. I got him to read my writing and he said some let him fall. He had to lay there until they found someone to help.

We took my dad here for respite care while we went out of town, and it was a terrible experience. We communicated my father's needs to the administrators but they apparently did not pass along the information to their staff. When they performed his evaluation, they hardly talked to him and barely evaluated his movement so they rated him at a lower level of care than he needed. His direct care staff were rude and unsympathetic, and he felt they did not like him and he felt they were angry at him for needing help. I ended up having to cut my trip short to come home and manage his care until we could get him back home. When I tried to talk to the staff about him, they each stated "he just needs to get used to us", in my opinion the mentality should have been the other way around. We had high hopes for this place as it came highly recommended by A Place For Mom but it was AWFUL.

They can’t keep up with medication failed to give on time. And then gave it to them too soon. So there for they overdosed them. And had to go to hospital to try and save her life. I would not ever put a loved one in this place.

If I could give it -0 stars I would! They had roaches roaming the halls! Mice cooking the meals! And bats flying around in the upstairs! The rooms have bed bugs the carpet is old and stained! I heard the OWNER yelling at another resident calling her names!!! I was appalled! They were understaffed! Had nurses passing out medications with NO MEDICAL BACKGROUND! These are NOT CNA OR STNAS OR RNS OR LPNS! Just regular people! Over priced and NOT worth a penny! Beautiful land but that is all! No activities no schedule! I feel terrible for the ones living there!

I liked Wickshire Poland on the tour. I went though all this paperwork to get my loved one moved in. I told them everything that was wrong with her. They evaluated her themselves, and they said they could take her. Then, when it came time to move her in, they said they couldn't take her because she had a wound on her leg that they had known about right from the start.