Bickford Senior Living

I am very pleased with Bickford. My wife has been there 20 months. It is very cost-effective. The staff is good. My wife has a private room. They have a secured patio for residents to use. I would go 3-4 times a week to walk. They have a walking path around the building.

Very caring staff. Front of the building is always nicely decorated. Smaller facility which gives you a lot more personal care. The food is appropriate for the residents. It looks pleasing on the plate. They have a nice patio. It is a secured facility. They are willing to work with you if you have a special need.

Bickford of West Des Moines is a little smaller size community, and has a home like feel. The food is good. The staff is good. The rooms are on the small side which is common in senior living. They have outdoor space for the residents.

Excellent tour/interview.

The community offers levels of care which my dad needed. It is a small and wonderful community in which our dad feels comfortable and a part of. The caregivers are friendly and always kind. They really love my dad and he likes them a lot. He seems very happy there. He has gained weight and enjoys the food. The physical therapists have worked with him and he has improved and can now walk again. His apartment is small but nice and he has his own furniture there which is good for him. When I talk to him on the phone, he sounds really good and happy.. Bickford offered our family peace of mind because we don't have to worry about him like we used to. We know that he is being well cared for and that he is getting the care there he so deserves.

My dad is not a joiner, the staff does their best to encourage him to participate in activities. The price for the area is pretty good, other places in the area are a lot higher. I like the smaller setting. I feel he gets more personalized care. The staff is wonderful. Food is not that great, they are having a hard time keeping a chef but they are working on it. It's nice that they are on one level so during the quarantine I can go to stand by his window and visit with him.

My loved one passed away on [date removed].

I have never been so happy with a place in my life. Bickford was not initially my first choice. Bickford has been so helpful through the whole 9 month process of moving my mom from a rehab out of state. They have been like a second family to my mom. Just like everyone she is having a hard time with the quarantine but the staff is helpful, I have been able to surprise her at her window twice. The staff at Bickford has been amazing over all.

My mom lives here and truly enjoys the residents and staff. It is very much run like a family home. It is not a simple task to find a safe and joyful place for some one in your life that means so much. Bickford was that place for my mom. She has loved it there. I am so grateful to the staff each and everyone they are “true joys”!

I was desperately looking for a place for my mother and I spoke to [name removed] one of their representative at the Crystal Lake facility and she did a great job of explaining the Community the entire staff does a great job there my mother was in hospice care prior to moving into his community and now she’s walking again with a walker participating in church participating in sing-alongs and actually gaining back some Bodyweight she is very happy there and I am Glad I made this decision she’s only been at their residence for 63 days and made a remarkable recovery

My dad moved into the memory care section of Bickford of St. Charles at the end of December. Beginning with our very welcoming interview with [name removed] the director, my family and I have been very pleased with the care they have provided for my dad. He is clean, content, well fed, and active. There are plenty of interactions he has with the staff as well as activities to enhance his mental and physical capacity. We are new to the dementia world and how it affects people. The staff and [name removed] the director have been incredibly patient and kind to my family. [Name removed] spent an hour on the phone with my mom reassuring my mom about my dad's condition...giving her time outside of normal work hours (the phone call was on a Sunday). The staff, from top to bottom, have given my family and I peace of mind knowing that Dad is getting the best care around. Thank you seems too easy to say for what you have given to my dad and us. May God reward you!

Outstanding facility! Very friendly staff and very estically pleasing along with many favorable amenities! Number one on our list of faciliites that we toured.

[Name removed] was most helpful as this was our first visit to a Senior Living facility. After visiting an Assisted Living community we came to the conclusion that this is not appropriate for my parents at this time.

Very nice facility. Staff willing to listen to needs and try to work out appropriate solutions. Willing to visit with potential resident to help present advantages for assisted living.

Wonderful energetic vibe to this community! Mom at first did not want to leave her family home, but within a week was questioning why she did not come sooner. The staff makes everyone feel like family, and the grounds are clean with good food and many varied activities. We are grateful.

Excellent care in a beautiful, clean facility. Convenient location. Staff is terrific and friendly. Food is tasty and abundant. Security excellent. Residents wear pendants to summon help when needed, and residents who do not need accompanying outdoors can have a fob that will open exterior doors. Activities available. Memory care on a separate floor, so alert residents are grouped together for meals. The only negative comment I can make is that Bickford of West Lansing is among the more expensive options in the area, but rooms/ apartments and common areas are exceptionally spacious and nicely appointed .

Thank you for all your recommendations, and for being so prompt and comprehensive. The Bickford is perfect for Mom. It’s small enough to be personal and cozy, yet professional and efficient. The people are great—warm and caring. We really are quite amazed that this happened so easily.

My father in law has been a resident of Bickford West Lansing for almost 2 years and we are so pleased with his care! He is in the memory care area and they are so sweet to him, they treat him like their own father or grandfather. I highly recommend Bickford West Lansing

Our 99 year old mom has been there a liitle over 4 months. The care has been superb.

Loved this place it would of been perfect, they do not administer the insulin. My dad would still have to administer himself.