Americare

This was not an easy decision to make. Not at all. We cared for my mother for a few years at home but wandering in the middle of the night started and it became a safety issue for my mother. Having toured several facilities in the Springfield Missouri area, both my sister and I agreed that the Arbors at Lakewood stood out among their peers. Since my mothers arrival, I can't express how reassured I am that we made the right choice. This provides me as much peace as this difficult decision can. If you have a loved one who suffers from Alzheimer's/Dementia I highly recommend this facility and their genuinely caring staff. From administration to activities and meals and their flexible "Best Friends" approach.

The community is in a countryfied atmosphere, meaning there is no houses or buildings around. As soon as you walk in you can feel the warmth and welcoming feeling. They only have about 40 residents, so its a small place and everyone knows everyone. They keep them very active, my loved one wakes up looking at the calendar to see what activities they have going on that day. The food is great, we have not found one bad thing about this place.

We are happy with all of the staff members and the care that is given. The food is great and they do offer. They have a lot of great activities and we hope she does participate more. We liked that the community was smaller and what we were looking for. We recommend this community to other families for the great care and value that is received here for a loved one

The staff at this community are helpful and we have good communication with them. The food is good and they keep the community well maintained. They offer a variety of activities. I would recommend going to the different communities to see which one might be the right fit for your loved one.

I recommend this facility to those who have family members experiencing dementia/Alzheimers. The DON [Removed] took time to visit with my hubby while being evaluated at a Senior Evaluation Center and created a bond which helped him to adjust to his being placed at the Arbors. The staff are kind and consider and due to that diligence and training he has made a good adjustment. I cannot thank [Removed] and her staff enough for all they have done for my hubby. Thank you!!!!

The first thing my mom noticed was the great cook. She loved all the meals, his food was amazing and he was professional. He keeps the portion well controlled and organized and he has the freshest salad bare ever! The community is the absolute wonderful, the best we have seen in 5 years. They are professional, compassionate and treat people with dignity. The check on everyone within 2 hours or sooner and as they pass the halls they pop in on the residents. I have watched them provide this care. Keep recommending people to them. Mom was happy everyday and happy to see the people and enjoyed them all.

My dad has been a resident since April. Moving into assisted living is hard for everyone, the staff here worked hard to make him comfortable. His health has actually improved due to the great care. He says that all of the staff and care givers are nice to him. They recently added a van with a wheelchair lift making it much easier for him to get out for dinner and activities. All of the family members who visit have been pleased with the facility and his care. We stressed about his move to assisted living for years but now it's obvious we made the right decision.

To everyone at The Arbors, Let me start by saying “THANK YOU” to each of you for your dedication and service to the residents under your care. My mom’s stay at the facility was very short, and she was treated with the utmost dignity and respect during her time there. Galatians 5:22-23 tells us that the fruits of the Spirt are: Love, Joy, Peace, Patience, Kindness, Goodness, Faithfulness, Gentleness and Self-control. Each of these fruits are on display daily by each of you. It takes a special person to serve in the role into which you’ve been called, and each of you are building up much treasure in heaven with your service. May the Lord continue to bless you and this place, as you all serve as a shining light for Him. The Arbors and each of you will always hold a special place in my heart. On behalf of my mom and our family, thank you for everything, and keep up the excellent work.

My mom is doing really great at this community. The staff is very caring and helpful. Mom loves all of the meals and variety. She stays active with great activities. The community is very clean and nice. We would recommend this care and value that is received here to other families.

I sleep well now. They check on residents about every two hours. Meal times are 1.5 hours long, but if you are late, they will make a meal for you. Breakfast, you tell them what you want. They have an entry of the day, but you can get several other items. Recent lunch: baked ham, yams, and mixed vegetables. Another lunch: soup with either ham and cheese sandwich or grilled cheese. Dinner, spaghett with big meatballs, and vegetables. Desserts: cobblers, puddings, cakes. Nurse available 24/7. Drs who go there include a hearing dr, 2 primary drs, podiatrist, psych. Low turnover of employees, and they actually smile and enjoy their jobs. Steady, good workers. Residents enjoy the workers and love the food. Visiting family members can eat there free. Halls wide enough for 3 wheelchairs abreast. Small facility built by the Masons. LPN administrator. In last 3 weeks, every request I had has been followed through. Suggestion: have them leave the room doors ajar at night so they do not awaken the residents when they open the door to check on the residents. Private rooms are good size. Semi=private rooms are also good size. You can drive a scooter into the bathroom. In semi private room, the hand sink is rather small with insufficient area to place items beside the sink. A little creativity with a basket or other container holds the necessary items very well. Employees have been there several years (i.e. the low turnover). The chef has been there 5 years. When a resident is ill for any reason or has difficulty moving (usually from pain), they bring a meal to your room. When my mother was ill, they held the cup and straw so she could drink well, and she drank half a glass of water. If resident does not awaken when called upon, they return an hour later so the resident can get a little more sleep. They are prompt giving pain pills when resident behaves like in pain or asks for painkiller. They always take time to contact the family if anything is unusual about the resident, for example, will not get out of bed; will not permit them to change the pad, etc. In unusual circumstance, they ask the family how the family prefer they handle the issue, and they answer all questions, etc. VERY clean facility! LOTS of room in main seating area where they have music shows. Activities daily, but not all day. They do not schedule something every 30 minutes. Not overwhelming for my 96-year-old mother. Tell them about a hearing problem, and they actually remember to speak up each time. Small facility enabled much closer 1-on-1 knowledge and comfort, even for residents with memory problems or periodic confusion. The continuity stabilizes residents - can remember and say, where is the girl who helped me this morning? I want the other woman whom I spoke with an hour ago (even though residents cannot remember names very well. The residents are friendly and happy.

Mom is eating good, walking more and enjoys the company. The staff that are there are so loving with the residents. It does seem like they are a little understaffed as I do not think mom is getting checked on as often as she was supposed to. There is a nurse on site all day and night. I have good communication with the staff and I would recommend this community.

There is lots of different activities available for my loved one at this community, she enjoys the different field trips as well as the various board games she plays with the other residents. The meals they serve her are healthy and very well proportioned with tasty desserts. I have no complaints and would most defiantly recommend this place to anyone

We are very pleased with group of people. They have been great with my loved one. The room is clean and we never have had to have any issues. The food is good as well. I would recommend them to friends and family.

My mother stayed here and she just LOVED this place. She is known to complain about everything, but she said, "I have no complaints!" Annie and her staff were very attentive, friendly, and catered to our every request. The place is extremely clean, Annie and all of the staff are extremely welcoming, professional, and make you feel right at home. The rooms are spacious and cozy. My mom made a lot of new friends and she also said the food was excellent. She said that she only had to wait about one minute or less for someone to come when she pushed her call button. She said she would love to come back. I can't say THANK YOU enough for the level of service and care my mom received. I would highly recommend this facility. It is definitely worth the investment for this is an AWESOME facility. Big thanks and hugs to you Annie and your staff.

I am happy with the care that my mother-in-law gets here. The staff are doing a good job and they communicate with me well. I think my mother-in-law likes the meals, she is eating the meals. I would recommend them to my family or friends.

I am very pleased with the care this community has provided my mother, they have been very sensitive to her needs and have helped her adjust very nicely into her new apartment. I really enjoy the fact that the chef offers the residents a large variety of options on the menu and alternates if they do not like the meal that is being served. I could not have asked for a better assisted living for my mother and I am very thankful for the care they have been given her.

The tour guide in this community was very courteous and attentive. He took me to see the whole community the bedrooms, dinning room and activities center. One of the things that i did notice however was that it was an older place that needed a little work done to it. Overall, it was a clean place with a lot to offer including their great meal plans.

REally like the facilities.bright and cheerful, clean. Staff very friendly

My mom loves Summit View Terrace. They make her feel right at home. Mom told us she was afraid she wouldn't get enough food or like it. She says she gets plenty and it's wonderful. She says she loves everyone there. The entire staff goes the extra mile. Mom loves her separate living room and bedroom--lots of room!

This facility and the people have been outstanding!!!!