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VERIFIED PARTNER
1115 NW 158th Ave, Beaverton, OR 97006
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5 star
25%
4 star
25%
3 star
15%
2 star
10%
1 star
25%
7.9
Review score
193 reviews
12 facilities
1111 Photos available
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Karin
-
Child of resident/client
4.0
Review for Waterhouse Ridge Memory Care
My brother and I both really like it and the staff are very friendly and that it's a great place. We would recommend it to friends and family.
About the facility Waterhouse Ridge Memory Care
Waterhouse Ridge Memory Care was founded on the principle that life doesn't stop when you walk through our doors; it is simply the start of a new chapter. We recognize that the hard work, sacrifices and contributions made by preceding generations have paved the way for us to live a better life, and we consider it a great honor to provide these individuals with the care and respect they deserve.
The Waterhouse Ridge logo consists of a laurel wreath surrounding the letter 'W'. The laurel wreath has historically represented victory and honor and it is an appropriate symbol to acknowledge, recognize and celebrate the residents we serve; each one has loved, lost, and seen the world in a way that we can all learn from.
There are no 'visiting hours' at Waterhouse Ridge; friends and family members are always welcome to enjoy a meal and even participate in a fun activity with their loved one. Prospective residents and their family members are encouraged to visit as well. We always welcome an opportunity to learn more about what matters most to you and your loved one.
How can we help? Call or stop by today.
The Waterhouse Ridge logo consists of a laurel wreath surrounding the letter 'W'. The laurel wreath has historically represented victory and honor and it is an appropriate symbol to acknowledge, recognize and celebrate the residents we serve; each one has loved, lost, and seen the world in a way that we can all learn from.
There are no 'visiting hours' at Waterhouse Ridge; friends and family members are always welcome to enjoy a meal and even participate in a fun activity with their loved one. Prospective residents and their family members are encouraged to visit as well. We always welcome an opportunity to learn more about what matters most to you and your loved one.
How can we help? Call or stop by today.
Senior living options offered
Memory Care
Pricing for Waterhouse Ridge Memory Care
Total monthly costs depend on room type, select services, and the level of care needed.
Base fees by care type
Memory Care
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Studio
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
Tours at Waterhouse Ridge Memory Care
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Compare
Waterhouse Ridge Memory Care
1115 NW 158th Ave, Beaverton, OR 97006
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7.2
Review score
20 reviews
7.2
Review score
20 reviews
5 star
25%
4 star
25%
3 star
15%
2 star
10%
1 star
25%
9.7
Review score
49 reviews
9.7
Review score
49 reviews
5 star
61%
4 star
29%
3 star
6%
2 star
2%
1 star
2%
9.3
Review score
24 reviews
9.3
Review score
24 reviews
5 star
59%
4 star
33%
3 star
8%
2 star
0%
1 star
0%
8.9
Review score
50 reviews
8.9
Review score
50 reviews
5 star
66%
4 star
16%
3 star
8%
2 star
6%
1 star
4%
Studio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/mo1 bedroom
--1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
--2 bedrooms
--2 bedrooms
Starting at $X,XXX/mo2 bedrooms
Starting at $X,XXX/mo2 bedrooms
--Active promotion
No
Active promotion
No
Active promotion
No
Active promotion
No
Pet friendly
No
Pet friendly
Yes
Pet friendly
No
Pet friendly
Yes
Care types offered
1
Memory Care
Care types offered
1
Assisted Living
Care types offered
2
Assisted Living, Memory Care
Care types offered
1
Memory Care
Amenities at Waterhouse Ridge Memory Care
Healthcare Services
- Memory Care
- Staffing & Ancillary Services
- High Acuity Care
- Incontinence Care
- Diabetic Care
- Medication Management
- Non-Ambulatory Care
Meals & Dining
- Anytime Dining
- Low / No Sodium
- Professional Chef
- Room Service
- Guest Meals
- No Sugar
- Vegetarian
- Meals Provided
- International Cuisine
- Special Dining Programs
Room Amenities
- Respite or Short Term Stays Offered
- Handicap Accessible
- Wi-Fi/high-speed internet
- Wheelchair Accessible Showers
- Ground Floor Units
- Air Conditioned
- Cable or Satellite TV
- Garden View
Community Amenities
On-site dining options
- Café or Bistro
Transportation & parking
- Property Convenient to Public Transit
- Transportation at Cost
- Complimentary Transportation
Common areas
- Private Bath
- TV Lounge
- Barber Shop
- Meeting Room
- Beauty Salon
- Indoor Common Areas
- Butterfly garden / Hummingbird garden
- Central Fireplace
- Outside Patio
- Outdoor Common Areas
Recreational areas
- Piano or Organ
- Movie or Theater Room
- Arts and Crafts Center
- Jacuzzi
- Raised Garden Beds
Services
- Laundry Service / Drycleaning
- Beautician
- Housekeeping
- Grocery Shopping and Errands
Languages spoken
- English
- German
- Spanish
Activities
- BBQs or Picnics
- Quilting or Sewing Club
- Visiting Chaplain or Priest
- Art Classes
- Day Trips and Outings
- Live Well Programs
- Birthday Parties
- Live Musical Performances
- Pet-focused Programs
- Devotional Activities On-Site
- Yoga / Chair Yoga
- Sensory-based Programs
- Forever Fit
- Reminiscence Programs
- Trivia Games
- Brain fitness / Dakim
- Educational Speakers / Life Long Learning
- Activities Off-site
- Live Dance or Theater Performances
- Holiday Parties
- Happy Hour
- Karaoke
- Walking Club
- Gardening Club
- Stretching Classes
- Cooking Classes
- Men's Club
- Activities On-site
- Intergenerational Programs
Reviews
for Waterhouse Ridge Memory Care
Write a review
A Place for Mom has scored Waterhouse Ridge Memory Care with 7.2 out of 10 using our proprietary review score based on 3 reviews in the last 2 years. Over all time, Waterhouse Ridge Memory Care has 20 reviews with an average "overall experience" of 3 out of 5.
Overall Rating
3.0
Cleanliness
3.5
Friendliness
3.4
Care Services
3.2
Staff
3.8
Meals & Dining
3.7
Activities
3.0
Value for Cost
2.8
A Place for Mom has scored Waterhouse Ridge Memory Care with 7.2 out of 10 using our proprietary review score based on 3 reviews in the last 2 years. Over all time, Waterhouse Ridge Memory Care has 20 reviews with an average "overall experience" of 3 out of 5.
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Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 20 reviews
Karin - Family/friend
Memory Care
November 13, 2024
Review for Waterhouse Ridge Memory Care
My brother and I both really like it and the staff are very friendly and that it's a great place. We would recommend it to friends and family.
Response from Waterhouse Ridge Memory Care
November 15, 2024
Thank you so much for sharing your positive experience at Waterhouse Ridge Memory Care! We’re thrilled to hear that you and your brother feel comfortable here and appreciate the friendliness of our staff. Creating a welcoming and supportive environment is so important to us, and it’s wonderful to know that you would recommend us to others. If there’s ever anything more we can do to enhance your experience, please don’t hesitate to reach out. We’re grateful to be a part of your family’s journey!
Anonymous - Family/friend
Memory Care
July 13, 2024
Review for Waterhouse Ridge Memory Care
I'm very disappointed in their activities. When we first moved in, they had 3 or 4 activity staff. Now I think there's one part- time person. My mother's cognition has declined due to lack of simulation & engagement. The administration team is constantly changing.
Response from Waterhouse Ridge Memory Care
July 19, 2024
Thank you for sharing your feedback with us. We are sorry to hear that your experience with the activities at Waterhouse Ridge Memory Care has not met your expectations. We understand the critical role that engagement and stimulation play in the well-being of our residents, and we take your concerns seriously.
In response to your feedback, we have made several changes in the best interest of our residents. We acknowledge the adjustments in our activities staff and are actively working to enhance our programming to ensure consistent and varied activities for all residents. Additionally, we have recently reinforced our management team to provide stable and effective leadership, ensuring that these kinds of issues do not recur.
We value your input as it helps us to improve and better serve our residents and their families. We would appreciate the opportunity to discuss this further with you and explore ways to enhance your mother's experience at our community. Please contact us at your earliest convenience so we can work towards making things right. We can be reached at connect@onelifeseniorliving.com.
Thank you once again for your review, and we look forward to the opportunity to improve your experience with us.
Warm regards,
The team at Waterhouse Ridge Memory Care
Anonymous - Family/friend
Memory Care
August 25, 2023
Great Staff, Need More Of Them
The facility staff is wonderful, but they rely too much on "per diem" agency care-givers to cover various in the schedule. They need to hire & keep more staff care-givers, enough to cover for vacations & such days of other staff. I frequently see "agency" care-givers glued to their phones rather than responding to resident needs. Staff care- givers seem better trained, more caring, & mire responsive to resident needs.
Response from Waterhouse Ridge Memory Care
August 28, 2023
Thank you for sharing your 4-star review and feedback for Waterhouse Ridge Memory Care. We greatly appreciate your kind words about our staff and their dedication to providing wonderful care for our residents.
We understand the concerns you've raised about staffing levels and the use of agency caregivers. We are actively and continually working to address these challenges. Hiring and retaining a strong team of caregivers is a top priority for us to ensure consistent and high-quality care for our residents.
Thank you for your trust in us and for being a part of our community.
Sincerely,
The Waterhouse Ridge Memory Care Team
Anonymous - Family/friend
Memory Care
November 10, 2022
Friendly Staff
The staff is friendly and tries to be helpful. Activities seem to be fun for the residents.
Improvements-enough trained staff. Better food with more options available.
Response from Waterhouse Ridge Memory Care
January 6, 2023
Thank you for your 4-star review of Waterhouse Ridge Memory Care. We appreciate you taking the time to leave us feedback and giving us an opportunity to improve. I will pass your compliments along to our amazing staff. Sincerely, the team at Waterhouse Ridge Memory Care
David Wagner - Family/friend
Memory Care
August 22, 2022
DONT STOP drive by run by walk by BUT DON’T STOP.
WaterHouse Ridge is a scam. [name removed] was the manager when we signed our mom in. She constantly lied about everything we caught her in lies and called her on her lies and she tried to deny them. Ironically she no longer works at Waterhouse Ridge. This would lead you to believe it would have gotten better. It hasn’t. The nursing staff was terrible and in the few short months we had our mother there the nurse changed three times. [name removed] the nurse at the time, told us that we made a mistake by putting our mom in a memory care facility. According to our neurologist, this is where our mom was going to get the best service. However, [name removed] the nurse felt she knew better than our mothers neurologist and then had the audacity to tell us about the mistake we were making.
We were finally able to move our mother out to a better place. However dealing with the new management was equally as frustrating. We needed charts and records that took forever, and they acted as though we were putting them out.
Response from Waterhouse Ridge Memory Care
September 20, 2022
Hi David, We are sorry to hear about your negative experience with the previous management team years ago at Waterhouse Ridge Memory Care and hope you found the perfect place for your Mom. Our new management team appreciates your comments, and would love to learn more. Please get in touch with me directly, I would love to speak with you. - Sincerely, The Team at Waterhouse Ridge Memory Care
anonymous - Family/friend
Memory Care
July 27, 2022
pricey but would highly recommend. Great staff, personalized care, and has an option to roll over to Medicaid
Response from Waterhouse Ridge Memory Care
August 13, 2022
Thank you for your high recommendation of Waterhouse Ridge Memory Care. I will pass your compliments along to our amazing staff. Sincerely, the team at Waterhouse Ridge Memory Care
anonymous - Toured community
Memory Care
November 24, 2021
Tour of Waterhouse ridge
We were very interested in Waterhouse Ridge. Everything looked very good and we liked what we saw, but my mom had to be moved in somewhere that weekend and they told us to call them Monday which would have been too late.
Response from Waterhouse Ridge Memory Care
August 13, 2022
Thank you for touring Waterhouse Ridge Memory Care Community. I am pleased to read that the staff did a great job presenting the community, and I hope you found the perfect place for your loved one. If we can be of any additional service, please let us know. Sincerely, the team at Waterhouse Ridge
Kelly - Family/friend
Memory Care
April 15, 2020
Great Community Made My Mom's Move Easier Than I Expected
Very clean, I have witnessed not just the housekeeping but other staff members cleaning. The staff is always very friendly. They call me and keep me updated about everything. I toured three times when I was looking at places and they were great every time. My mom seems much happier at Waterhouse Ridge then she was at her previous community. My mom is getting her showers regularly which was not happening where she was before and this shows me she is really being well taken care of. My mom likes the activities, they were outside planting flowers last weekend when the weather was nice. I was only able to visit three time before it was closed to visitors and the staff has been great helping her to adjust.
Response from Waterhouse Ridge Memory Care
August 13, 2022
Kelly, thank you for choosing Waterhouse Ridge for your mom. It is truly remarkable to read that your mom is participating and enjoying the activities. I will share with all of our teams your very friendly compliments. Touring multiple times is key to finding the perfect place for your loved one, and if we can be of any additional service, please let us know. Sincerely, the team at Waterhouse Ridge Memory Care
Anonymous - Family/friend
Memory Care
October 1, 2019
Has potential, but...
Most of the caregivers and med techs are caring and do try, but the management is definitely questionable. One woman in particular was always pretty standoffish, and didn't seem to really care about the elderly people there. Not sure why she's in this line of work. There were issues brought up that were never addressed. For one, I felt like my mom was overmedicated from the moment she arrived. She went from having conversations, to not even able to wipe her nose, to being fully bed ridden. My mom's bathroom was never really kept all that clean. I had to close the door every time I visited. And anytime I had a question or concern, this particular person was defensive and acted as if I was bothering her. Also, I question some of the young people this woman hired. And anytime there was a good med tech, or aid, they'd soon disappear. The turnover is high here, so even if you get to know the people helping your loved one, they will be quickly moved to another area, or leave all together. I feel like this place has a lot of potential if it had better management.
Response from Waterhouse Ridge Memory Care
August 13, 2022
Thank you for writing a review for Waterhouse Ridge, and I want to apologize for your experiences. While we have some new faces, our teams focus on continuing education and training opportunities. I would appreciate it if you could connect with us to learn more about specific concerns. Sincerely, the team at Waterhouse Ridge Memory Care
Anonymous - Family/friend
Memory Care
September 4, 2019
My father has been at Waterhouse Ridge for two years. While there were some issues when we first engaged with Waterhouse, (specifically around food and communication) those issues have been resolved and they have given service way beyond anything we even expected when we moved him in. My father is not an easy customer. His demanding nature and attention to detail has not diminished with his memory loss.
The management has undergone significant changes and with that change in leadership everything has improved. The food is unbelievable! I choose to schedule my visits around meal time just to enjoy the food with him!
Communication is great and services from activities to maintaining the building have taken a huge leap forward. Most of all, I appreciate the love and attention that I witness all of the resident's getting from the staff.
I know customer service is a struggle everywhere, but what ever they're doing to attract and keep the staff happy seems to be working at Waterhouse.
I would fully recommend Waterhouse Ridge to anyone who is in need of this important service.
Response from Waterhouse Ridge Memory Care
August 13, 2022
Thank you for the recommendation and five-star review for Waterhouse Ridge. I will share with our dining services team your unbelievable food compliments. Seeing you coming in from time to time is a treat, and we appreciate your presence. If we can be of any additional service, please let us know. Sincerely, the team at Waterhouse Ridge Memory Care
Anonymous - Family/friend
Memory Care
April 26, 2019
Poor leadership trickles down to daily care
My mother recently moved out of Waterhouse Ridge after two years. It's a newer, well-furnished, and clean facility that's conveniently located just of HWY 26. What started out as a positive experience devolved over-time into a truly awful situation. Over the two year period, we witnessed a near constant revolving door of young and under-trained care staff, making it challenging for my mother to establish rapport and have consistency in her care. During this time, there was also significant changes in leadership, nursing staff, etc. and in our opinion, the current leadership as of January 2019 is the worst so far. An example of this lack of leadership--over the past couple months leading to eventually pulling our mother our of Waterhouse Ridge, the executive director never once reached out, called, responded to any of our emails, including once we eventually gave 30-days notice. For that matter, no one at the Colorado-based management company did either. While there are some really great and caring staff there, we can not recommend this facility at this time.
Response from Waterhouse Ridge Memory Care
August 13, 2022
Thank you for writing a review for Waterhouse Ridge, and I want to apologize for your experiences. Our teams have changed, and our new model should include a higher level of attention to detail, training and continuing education for our caregivers, and open communication from all of our departments. I hope you found the perfect place for your mother! Sincerely the team at Waterhouse Ridge Memory Care
Anonymous - Toured community
Memory Care
March 22, 2018
A telling tour
We toured the facility and found that others provided better activities. The caregivers seemed unprofessional. We saw a group smoking in the small lot before coming inside. We toured a "neighborhood" overall seemed nice. There was food on the floor and one caregiver ignoring a woman in a wheelchair. The food looked so so certainly not home cooked as they suggested. It was sunny out and Mom wanted to see the garden they have outside but the courtyard doors were locked. I asked a caregiver and she said sometimes they lock them even on the nice days. Overall the tour was poor, I would not recommend unless your parent likes sitting alone for hours.
Response from Waterhouse Ridge Memory Care
August 13, 2022
Thank you for touring Waterhouse Ridge Memory Care Community. I am working specifically with each of your comments and addressing these concerns. I hope you found the perfect place for your mom. If we can be of any additional service, please let us know. Sincerely the team at Waterhouse Ridge.
Anonymous - Family/friend
Memory Care
November 20, 2017
Very nice and inviting staff
This facility has been better than what I’ve expected. The staff has been great and welcoming. They have really helped my Mother adjust fairly well. The facility itself is very clean, nice, and it feels more like home. Not once has it felt like an institution or a hospital. For activities, they offer arts/crafts, games, bingo, and monthly themed parties. I would recommend this community in a heartbeat.
Response from Waterhouse Ridge Memory Care
August 13, 2022
Thank you for the recommendation and four-star review of Waterhouse Ridge. I will share your great and welcoming compliments with all our teams. The first move-in period is the most challenging, and pleased to read that the adjustment period was smooth. Our activities department focuses on events, trips, and projects, and we appreciate your comments. If we can be of any additional assistance, please let us know. Sincerely, the team at Waterhouse Ridge Memory Care
Anonymous - Toured community
Memory Care
November 10, 2017
Just Not the Place for Mom
We toured this community and we didn't get a good feeling there. It seemed quite sterile like an institution. There wasn't a lot of people around. The staff couldn't answer the questions I had really, and her presentation wasn't the best. Not a lot of activity going on. We went with another place.
Response from Waterhouse Ridge Memory Care
August 13, 2022
Thank you for touring Waterhouse Ridge Memory Care Community. I am disappointed we did not present well and would love for you to visit again. Our teams focus on resident activities and prepare delicious meals daily. I hope you found the perfect place for your mom. If we can be of any additional assistance, please let us know. Sincerely, the team at Waterhouse Ridge
Anonymous - Toured community
Memory Care
September 13, 2017
If you love your loved one at all DONT move them here
Are you looking for an unprofessional team of people who don't understand dementia at all? If so please make your way to Waterhouse Ridge Memory care. My husband and I toured the facility earlier this month and unfortunately, the management team is pushy and frank. I was looking for my husband who is early onset and is very understanding of simple communication. The executive director spoke baby talk to him and it seems like she must be leading the caregivers by example, as we witnessed a caregiver [Removed] calling a patient "Mr Yumyum" during lunch. We observed this caregiver feeding another older woman saying "is that yum yum good girl." My daughter and I were completely appalled at the complete lack of respect the caregiver had for the patients and were astonished when the executive director also had this mentality. In short I chose not to move my husband into this facility. After all a business is only as good as the leader.
Response from Waterhouse Ridge Memory Care
August 13, 2022
Thank you for touring Waterhouse Ridge Memory Care Community. We are listening to your concerns and I want to apologize for your experiences during your visit. I hope you found the perfect place for your husband. If we can be of any additional service, please let us know. Sincerely the team at Waterhouse Ridge.
Anonymous - Family/friend
Memory Care
July 18, 2017
Like others I was fooled by the glimmering image Waterhouse portrays. They are constantly changing management and it seems there is a new face at the front desk each time I've visited. The Executive Director seems friendly on the phone but is very fake once you interact with her in person. It's really unfortunate as she ultimately makes promises she cannot keep. When I first came in for a tour, it was lunch time. We went into a neighborhood where staff were serving lunch to the residents. The girls seemed nice and even said hello to my family and I while we were in touring. We decided to move mom in despite other reviews we had read online about this facility. Mom seems to be doing okay, but has since been very unhappy. The bathroom in her unit always smells of strong urine as though it does not get clean. Staff are constantly trying to keep other wandering residents out of her room and we are always finding other people's clothing in mom's closet. When we bring it to the staff's attention, they say they don't know who's it is if it isn't mom's. Dinner time is a disaster with staff rushing people to eat and immediately trying to rush them to bed. Also, we pay alot of money for mom to be here and the dinner items do not reflect the gourmet meals they promise. The offered hot turkey melts that were hardly presentable with soup. Their is a substitute menu on some of the tables that say those items are available at all times, but when mom asked for a specific item from the list, the staff said they went to the kitchen but the oven is off, so she could have a cold ham sandwich with chips or the meal they brought to the neighborhood. We are already considering moving mom to a different facility. They never have activities going on except for maybe a movie in the living room of the neighborhood and staff are always coloring printed sheets or scrolling on their phones. The staff don't pay attention to the residents and it's clear they don't care. It's really disappointing and varies greatly from the day time staff who are so sweet to my mom and my family.
Response from Waterhouse Ridge Memory Care
July 21, 2017
We’re really sorry and sadden to hear these remarks. Since Mom is still here, we’d love to meet with you and to correct any issues that you might have. Please feel free to stop in or call at any time because the care of your loved one is the most important thing to us.
:o( - Family/friend
Memory Care
February 23, 2017
All that "glitters" is NOT gold
Scam artists - - everything looks BETTER than wonderful when you tour the lovely facilities, and you only find out later (after all the expense and emotional upheaval of moving) that this is a Circus Act of utter incompetence... empty promises of "the best" in memory care including the integration of Teepa Snow's research and programming. NOT. There's a constant revolving door of questionable minimum-wage contract aides who may or may not have a high school education and have NO IDEA who Teepa Snow is or what she stands for. It's ALL HYPE to get you to move in, and then you see the deeply disturbing truth that it is nothing more than a facade: a lovely new building, beautifully furnished, full of incompetent [removed] for caregivers--who sit around watching reality t.v. and texting on their phones rather than engaging with residents. Residents are treated as cattle, with little regard for their dignity... if this is what you want, at a PREMIUM PRICE, then go for it. Most of us have wised up and moved our parents out once we figured out we'd all been scammed. They could not even pass their state inspection, and have had "Restriction of Admission" notices posted on their front door since the first visit. Meanwhile, anyone with a shred of integrity has quit (you will notice the prominent signage "Now Hiring!" at the driveway entrance; they cannot keep any staff). Most of the residents' families have made the easy decision to get their loved ones OUT of there ASAP, and if you're smart, you will save yourself the emotional turmoil and expense of finding out the hard way that "all that glitters is not gold."
Response from Waterhouse Ridge Memory Care
May 24, 2017
I’m sorry that your past experience with Waterhouse Ridge was not good. When we opened, our systems were not fully in place. This was evident to both our management and our owners and a voluntary decision was made not to admit any additional residents until we were sure we could meet both our owners and our families expectations for quality care. It was at the same time, we had our first state survey, which occurs for all new communities at the six-month mark. The state survey revealed what we already knew, and the surveyors put Waterhouse Ridge into stop placement until the deficiencies were corrected. I cannot speak to the incidents you mentioned because I was not here at that time. I can say with certainly that if you were to visit Waterhouse Ridge today, you would find quite a different community than what you’ve described. If you would like to have a further conversation, I would like to invite you to contact me directly at Waterhouse Ridge or to come in and meet and speak with any of our management team or staff and to see for yourself what our community is like now. Best regards, Melissa Fisher Community Relations Director
Melissa Fisher replied at 2017-05-24 21:24
Anonymous - Family/friend
Memory Care
October 23, 2016
a Word of Warning
A word of warning to those interested in this place (because a tour of the facility will be very attractive). We were duly impressed by everything they showed us (the empty section with model rooms beautifully furnished) and chose a large private room that was in a wing yet unoccupied. We were told it would be another month, maybe two, until that wing opened up, but the room would be reserved for us. In the meantime, our mom was put into a "shared" room by herself, but rather than being charged the fee for this smaller size room, we are having to pay almost $3000.00 more for the FUTURE large private room we are "GOING" to be moved into - - - that was the deal we signed on for, thinking it would only be a month of waiting, 2 months at the most, until she could move into the room she selected.
So - - we waited one month, then two months, then three months, then four months, and now going on five months, with no end in sight, still paying close to $7000.00 for a room that should be renting for $4400.00. I think this is their little scam going on - - to promise something and never deliver on it, but still charge the additional 3K to "reserve" it until that wing is opened - - well guess what? The facility did not pass inspection by the state licensing bureau, so now they have closed off any new move ins until they've been cleared by the state and passed the licensure inspections... meaning, they are NOWHERE NEAR being able to open the new wing, but will still be charging us for the big room we may never have at this rate.
The facility is beautiful, but understaffed, with underpaid, unhappy caregivers and plenty of turnover because anyone worthwhile as a new employee sees the level of incompetence going on and quickly leaves for greener pastures. We made a big mistake moving here and are being ripped off - - hopefully this review will spare you the same grief.
Response from Waterhouse Ridge Memory Care
May 24, 2017
I would like to further address the issues you mentioned. You have several issues with our community, and I would like to address them as best I can with the information I have, and invite you to contact me directly if you would like to have further conversation either in person or over the phone. As I understand the situation, you were offered a shared room for your mom with the understanding that she would be the only occupant in the room when she moved in. I don’t know if you were informed of the possibility that another resident could move in at any time because the space was designed to be shared or if you were told that the other half of the room would remain vacant since you were waiting for a private suite. Then the move to the private room you had reserved was put off because we were not able to open the new neighborhood in the timeframe promised because the state placed us in stop placement after our first survey. If a deliberate decision was made on the part of Waterhouse Ridge to keep the shared room as a private space for your mom, the rent you quoted was actually discounted over $1000 a month from what the cost of renting both sides of the shared suite would be. The nearly $7,000 a month that you are quoting for the space reflects the monthly rent on a large private suite. I would like to acknowledge that when we first opened we discovered we did not have the systems in place to operate in the manner that our owners or management wanted. We had already reached a voluntary decision not to admit any new residents when we had our first state survey (which occurs for all new communities at the six-month mark) and were put in stop placement. Our owners invested over $300,000 in consultant fees alone to ensure that the systems, training and staff needed to correct the deficiencies and provide the quality of care that our residents and families had every right to expect, is in place. I am truly sorry for your experience. I feel confident that you would find a very different community today than what you experienced. Please feel free to contact me or to visit in person if you would like to have further discussion or another look at our community. Best regards, Melissa Fisher, Community Relations Director
Melissa Fisher replied at 2017-05-24 22:05
Anonymous - Family/friend
Memory Care
September 12, 2016
I would recommend this community!!
The staff at Waterhouse Ridge are super friendly and caring. The food is terrific. They offer daily activities for the residents. They keep the community clean and well taken care of.
Response from Waterhouse Ridge Memory Care
December 7, 2016
Thank you for your kind words! We are constantly working to improve resident and guest experiences. The community has made great strides in working to hire certified staff as well as looking for folks who have a passion for caring for seniors. Our food is all made from scratch and our kitchen has over 60 years of experience collectively. We create our meal offerings based on a balanced diet, but also try to offer a menu has boasts "home-style" cooking - the type of foods that our residents themselves would have made and enjoyed in the past. Our activities are ramping up as we learn more about our residents and their interests. The addition of a new activities director with over 15 years of experience in the field will only help us to continue to grow and offer the very best social, physical, and cognitive engagement to our residents. We are pleased to hear that your experience has been a pleasant one!
-Waterhouse Ridge Management Team
Anonymous - Toured community
Memory Care
August 16, 2016
Nice Staff!!
My sister will be moving to this community at the moment we have taken tours. The tours have been great the people in the community are nice. It is nicely furnished and set up. We have been provided with a lot of positive feedback from the staff about the community.
Response from Waterhouse Ridge Memory Care
December 7, 2016
Thank you for the kind words! We are very proud of the design and aesthetics of our brand new building and are excited to offer great care and services to our residents as we grow.
-Waterhouse Ridge Management Team
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A Place for Mom has scored Waterhouse Ridge Memory Care 7.2 out of 10 using our proprietary review score.
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