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North Point Village

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1110 E Westview Ct, Spokane, WA 99218

For pricing & availability:
(866) 374-4058
8.6
Review score
87 reviews
Add review
8.6
Review score
87 reviews
5 star
40%
4 star
29%
3 star
14%
2 star
10%
1 star
7%
See all reviews
8.7
Review score
2325 reviews
44 facilities
North Point Village
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North Point Village community exterior
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99 Floor plans available
North Point Village in google map
street view of North Point Village

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Shannon B
-
Child of resident/client
5.0
I Can’t Say Enough Good
Northpoint has been so good for my mother. When she came there, she was malnutritioned and non-communicative. Now she has color in her face and she is smiling again. The staff is fabulous. There are some real angels that work there and they really invest themselves into the residents.

About the facility
North Point Village

North Point Village delivers an exquisite senior living experience at its warm and welcoming community in Spokane, Washington. The community is surrounded by Spokane’s uncompromising natural beauty, which gives light to spectacular seasonal foliage during autumn. Indoor common areas such as a fitness center, billiards room, and library are available to meet the various interests of each resident.

Dedicated caregivers are available around the clock to provide assistance with activities of daily living, medication management, and memory care for residents with Alzheimer’s and other forms of dementia. The pet-friendly community has an abundance of studio, one-bedroom, and two-bedroom floor plans to choose from that feature kitchenettes, ample closet space, and walk-in showers. Residents can delight in amenities such as restaurant-style dining, housekeeping and laundry services, and scheduled transportation.

The area offers ample shopping to satisfy all tastes and budgets at Heritage Village Shopping Center, NorthTown Mall, and Northpointe Plaza. Nearby dining ranges from sushi, Italian, and seafood to Pan Asian cuisine. Popular nearby attractions include Riverfront Park, Blue Zoo Aquarium, and the Cat Tales Wildlife Center. The community is minutes from top-notch care at Providence Holy Family Hospital, and it’s a little over 20 minutes away from Spokane International Airport.

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Senior living options offered

Assisted Living

Memory Care

Pricing
for North Point Village

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by care type

Assisted Living

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Studio
Starting at $XXXX/mo
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1 Bedroom
Starting at $XXXX/mo
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2 Bedrooms
Starting at $XXXX/mo

Memory Care

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Studio
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Tours
at North Point Village

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North Point Village community exterior
North Point Village

1110 E Westview Ct, Spokane, WA 99218

South Hill Village
South Hill Village

3117 E Chaser Ln, Spokane, WA 99223

The Gallery at Spokane community exterior
The Gallery at Spokane

5401 S Regal St, Spokane, WA 99223

Brookdale Park Place
Brookdale Park Place

601 South Park Road, Spokane Valley, WA 99212

8.6
Review score
87 reviews
8.6
Review score
87 reviews
5 star
40%
4 star
29%
3 star
14%
2 star
10%
1 star
7%
9.5
Review score
55 reviews
9.5
Review score
55 reviews
5 star
51%
4 star
31%
3 star
7%
2 star
2%
1 star
9%
9.4
Review score
5 reviews
9.4
Review score
5 reviews
5 star
100%
4 star
0%
3 star
0%
2 star
0%
1 star
0%
9.1
Review score
97 reviews
9.1
Review score
97 reviews
5 star
44%
4 star
37%
3 star
11%
2 star
3%
1 star
5%
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo

Active promotion

No

Active promotion

No

Active promotion

No

Active promotion

No

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Care types offered

2

Assisted Living, Memory Care

Care types offered

3

Assisted Living, Memory Care, Independent Living

Care types offered

3

Assisted Living, Memory Care, Independent Living

Care types offered

3

Assisted Living, Memory Care, Independent Living

Amenities
at North Point Village

Healthcare Services

  • Memory Care
  • High Acuity Care
  • Staffing & Ancillary Services
  • Diabetic Care
  • Medication Management
  • Incontinence Care
  • Non-Ambulatory Care

Meals & Dining

  • Kosher
  • Low / No Sodium
  • Restaurant Style Dining
  • Guest Meals
  • Gluten-free
  • Meals Provided
  • International Cuisine
  • Pureed Meals
  • No Sugar
  • Special Dining Programs
  • Anytime Dining
  • Professional Chef
  • Room Service
  • Vegetarian

Room Amenities

  • Wheelchair Accessible Showers
  • Ground Floor Units
  • Kitchenette
  • Respite or Short Term Stays Offered
  • Private patio, deck, or balcony
  • Air Conditioned
  • Handicap Accessible
  • Wi-Fi/high-speed internet
  • Cable or Satellite TV
  • Garden View

Community Amenities

On-site dining options

  • Private Dining Room
  • Café or Bistro

Transportation & parking

  • Property Convenient to Public Transit
  • Uncovered Parking
  • Resident Parking Available
  • Complimentary Transportation

Pets

  • Cats Allowed
  • Dogs Allowed
  • Pet Care Available
  • Weight Limit (lbs)

Common areas

  • TV Lounge
  • Meeting Room
  • Barber Shop
  • Computer or Media Center
  • Indoor Common Areas
  • Beauty Salon
  • Library
  • Central Fireplace
  • Outdoor Common Areas
  • Outside Patio
  • Butterfly garden / Hummingbird garden

Recreational areas

  • Piano or Organ
  • Arts and Crafts Center
  • Movie or Theater Room
  • Raised Garden Beds
  • Game Room

Services

  • Beautician
  • Laundry Service / Drycleaning
  • Housekeeping
  • Grocery Shopping and Errands

Languages spoken

  • English

Activities

  • Birthday Parties
  • Wine Tasting
  • Live Musical Performances
  • Tai Chi
  • BBQs or Picnics
  • Quilting or Sewing Club
  • Art Classes
  • Educational Speakers / Life Long Learning
  • Brain fitness / Dakim
  • Community Service Programs
  • Wii Bowling
  • Christian Services
  • Reminiscence Programs
  • Happy Hour
  • Catholic Services
  • Live Dance or Theater Performances
  • Holiday Parties
  • Activities On-site
  • Resident Band or Musicians
  • Intergenerational Programs
  • Stretching Classes
  • Gardening Club
  • Bridge Club
  • Bible Study Group
  • Other Religious Services
  • Cards / Pinochle Club
  • Day Trips and Outings
  • Trivia Games
  • Devotional Activities Offsite
  • Pet-focused Programs
  • Yoga / Chair Yoga
  • Sensory-based Programs
  • Devotional Activities On-Site
  • Book Club
  • Light Therapy Programs
  • Current Events Club
  • Walking Club
  • Karaoke
  • Community Service Organizations
  • Activities Off-site
  • Men's Club
  • Dances

Reviews

for North Point Village

8.6Review score87 reviews
8.6
Review score
87 reviews
5 star
40%
4 star
29%
3 star
14%
2 star
10%
1 star
7%
Pegasus Senior Living, LLC
8.7
Review score2321 reviews44 communities
Write a review
A Place for Mom has scored North Point Village with 8.6 out of 10 using our proprietary review score based on 25 reviews in the last 2 years. Over all time, North Point Village has 87 reviews with an average "overall experience" of 3.8 out of 5.
Overall Rating
3.8
Cleanliness
4.1
Friendliness
4.2
Care Services
3.8
Staff
4.6
Meals & Dining
4.2
Activities
3.9
Value for Cost
3.7
A Place for Mom has scored North Point Village with 8.6 out of 10 using our proprietary review score based on 25 reviews in the last 2 years. Over all time, North Point Village has 87 reviews with an average "overall experience" of 3.8 out of 5.
Parent company
Best of Senior Living 2023
Pegasus Senior Living, LLC
8.7
Review score2321 reviews44 communities
Logo for Pegasus Senior Living, LLC
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 87 reviews
Shannon B - Family/friend
Memory Care
November 6, 2024
5.0
I Can’t Say Enough Good
Northpoint has been so good for my mother. When she came there, she was malnutritioned and non-communicative. Now she has color in her face and she is smiling again. The staff is fabulous. There are some real angels that work there and they really invest themselves into the residents.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
4
Response from North Point Village
November 7, 2024
Hello, Shannon — thank you for your kind review of North Point Village! We're glad to see the positive changes in your mother, too, and we appreciate your compliments for our dedicated team.
Anonymous - Family/friend
Assisted Living
October 4, 2024
2.0
Verified Review
Disappointing
There is constant staff turnover from top to bottom. They do not have any activities for the residents. We were very disappointed in the experience.
Cleanliness
5
Friendliness
5
Care Services
3
Staff
2
Meals & Dining
5
Activities
1
Value for Cost
2
Response from North Point Village
October 7, 2024
Thank you for your feedback. As a community with the goal to provide the highest quality of care to the people who call us home, and to provide a flourishing work environment for our employees, we would like to speak with you in more depth about your experience. We always wish to meet the individual needs of the residents. Please email Regional VP of Operations, Erica Ogle, at erica.ogle@pegasusseniorliving.com if you would like to provide more details.
Debby - Family/friend
Assisted Living
July 31, 2024
3.0
Verified Review
Review for North Point Village
We have had some issues with the medical care but they are improving. Overall it's a fantastic place.
Cleanliness
3
Friendliness
3
Care Services
3
Staff
3
Meals & Dining
3
Activities
3
Value for Cost
3
Response from North Point Village
August 14, 2024
Hi Debby, thank you for your feedback. Please let us know if there is anything else we can do to assist you or your family. We are dedicated to providing comprehensive and passionate care to the residents of North Point Village.
Anonymous - Family/friend
Assisted Living
July 19, 2024
2.0
Verified Review
Our family's Experience, would not recommend
The initial part of touring the facility seemed nice and that it had everything we needed. Moving in was fine and at the beginning, it seemed like everything was going well. Then progressively they started to lose more and more employees. The food started to get really bad, they didn't have any kitchen help and then they ended up taking away the nurse. Having the nurse there on staff was one of the main reasons that we were attracted to this place because our Nana needs some more medical care and once they took the nurse away, she was not getting any of the care that she needed. We ended up moving her out of the facility after having multiple issues with medication, staff turnover, and the food declining significantly. The facility was mostly clean. I didn't see a lot of housekeeping issues, but as the staff turnover happened, I did notice things start to get a little bit more messy. Overall, though I didn't see any problems with the cleanliness. Overall, the staff was very friendly. However, once we started raising issues with the upper management, we had some problems with them. They wouldn't return our calls, wouldn't get back to us and we found it incredibly frustrating to have issues that needed resolved, but no one would contact us because they knew that we were frustrated. Again, initially in the beginning, the care was great and they had a sufficient amount of staff. But as the months went on, they lost so many staff members, and we definitely felt like the staff turnover was due to pay issues and not having enough support. We later learned from the Director that some of the staff issues were due to to People not coming in and then having to crack down on employees. Her care suffered drastically and there were a lot of times where things were missed. She lost a lot of laundry and sheets, they never came back from the laundry service. There were days where nobody would come in in the morning quick enough, and she had to sit in a wet or soiled bed. The time it took for someone to come after she pushed the button on her necklace was sometimes greater than 20 to 30 minutes. I was so frustrated by this because if she had fallen or something serious had happened, no one would get to her for quite a long time. In the beginning the food was OK but not great. As a month went on they lost their chef and a bunch of kitchen help so the meals were absolutely awful. We went to eat with her several times and the portion sizes were similar to that that I would feed my toddler. They were extremely small, tough, hard to eat, un appetizing and looked like they were just out of a TV dinner. Nana complained a lot about the food all the time and was a big reason why we ended up moving her, as well as the care problems. all of the other residents that she was with also complained about the food a lot and were met with no help or solutions. The food was absolutely awful. The amount of activities was sufficient, but our Nana didn't participate in any of them. I felt like if they had adequate levels of staff that they could have helped her to go on some of the excursions or do some of the activities. But because there was no one really keeping an eye on her, no one was there to help her to get to the activities or remind her or wake her up on time We ended up moving Nana out of this facility because the amount of money that we were paying per month was not at all acceptable for the amount of money that we were paying. The food was horrible, the staffing issues were nonstop and they took away the nurse which was a huge draw for us to have her there. We were not getting the value that we were promised when she moved in so we moved her out.
Cleanliness
3
Friendliness
4
Care Services
2
Staff
4
Meals & Dining
1
Activities
4
Value for Cost
2
Response from North Point Village
July 31, 2024
Thank you for bringing your concerns to our attention. We would like the opportunity to speak to you directly regarding your experience at North Point Village. Please email our Regional VP of Operations, Erica, at erica.ogle@pegasusseniorliving.com if you would like to provide more details.
Paula - Family/friend
Assisted Living
July 12, 2024
4.0
Verified Review
Review for North Point Village
I do tell people that these are hard working, kind and sincere people who take very good care of the residents. From the managerial to support staff , I am very happy that we have my brother in their care.I would recommend them to others. I also want to thank you for your help with guiding me through this process. Your staff is also to be commended. It was the TV commercial that I had seen at just the right time that led me to you. Thanks to all of you from my family.
Cleanliness
5
Friendliness
5
Care Services
4
Staff
4
Meals & Dining
2
Activities
4
Response from North Point Village
July 13, 2024
Thank you for sharing so many compliments for North Point Village, Paula! It has been an honor to care for your brother, and we're grateful that he enjoys living at our community. We also appreciate that you've recognized our team for their guidance. To share more details about your family's experience with North Point Village along with how we might improve even further, please email Erica Ogle, Regional VP of Operations, at erica.ogle@pegasusseniorliving.com with your full name and contact information. We look forward to speaking with you.
Anonymous - Family/friend
Assisted Living
June 13, 2024
4.0
Verified Review
Overall satisfied
We chose North Point Village because of the location and apartment set-up. The food has been off and on. I think think it has improved recently with new staff. Staff is helpful, but as with other facilities and staff turn over, there is a learning curve.
Cleanliness
4
Friendliness
5
Care Services
4
Staff
5
Meals & Dining
3
Activities
4
Value for Cost
4
Response from North Point Village
June 19, 2024
Thank you for taking the time to share your feedback with us. We appreciate you letting us know about your concerns. Our goal is to always provide the best service and experience for residents and families. If you have additional feedback, please do not hesitate to reach out to us directly. Thank you.
Lawrence Landauer - Toured community
Memory Care
June 5, 2024
5.0
NorthPoint has been a blessing
Mom has dementia and it's getting progressively worse. At one point even with help eight hours a day it got to where I was not able to get more than an hour or two of sleep many nights. We found NorthPoint thanks to A place for mom, and they have trained certified staff there with contracts in place to handle things if they are short staffed in an emergency. The staff to resident ratio is 2 people per 12 residents, and there are additional people who float where the greatest needs are. The environment is very good in the memory care units, with 3 distinct cottages each with 12 people. I have been visiting at least once a week for a couple hours and I am always impressed by how well the residents are treated by the caregivers. There's a room with a big screen TV where various shows can be watched, each resident has their own room, and there's good security at the entrance. Parking is readily available and the caregivers reach out to me whenever there's a question or concern. Great place
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
4
Activities
4
Value for Cost
5
Response from North Point Village
June 11, 2024
Lawrence, thank you for taking the time to share your experience. We appreciate your detailed and thoughtful review. It's our pleasure to care for your mom, and we are so happy that she's found comfort and stability here. Please let us know if we can do anything for her.
Roberta - Family/friend
Assisted Living
April 18, 2024
5.0
Verified Review
Review for North Point Village
The caregivers are so patient and caring. I'll I have to do is ask about something and they make sure it happens. They take extra time with mom and it makes me feel better about her care.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from North Point Village
April 19, 2024
Thank you so much for taking the time to leave us a review. We are honored to care for your mom! If there is anything you need, please don't hesitate to let us know.
Anonymous - Family/friend
Assisted Living
March 4, 2024
3.0
Verified Review
Nothing to compare it to
The staff is kind caring and thoughtful but human and has rules set in place that can't always be explained properly bur are followed absolutely no mater what. If you could afford to be there sure I would recommend it, no way would I be able to stay when I need to go somewhere but it would be all about the money.
Cleanliness
4
Friendliness
5
Care Services
4
Staff
5
Meals & Dining
4
Activities
4
Value for Cost
3
Response from North Point Village
March 5, 2024
Thank you for your feedback. We'd like to speak with you directly to gather more information about your experience at North Point Village. Please contact Regional VP of Operations, Erica, at erica.ogle@pegasusseniorliving.com at your earliest convenience. We look forward to hearing from you soon.
Stein H - Family/friend
Memory Care
December 15, 2023
5.0
Happy and relieved
I'm super impressed with the level of care my mother and father are receiving. The staff really does care and are fully invested. If you or a loved one needs assistance do yourself a favor and visit.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from North Point Village
December 18, 2023
Stein: Thank you for taking the time to share your positive experience with us. We're thrilled to hear that your parents are receiving the care they deserve at North Point Village. Our dedicated team takes immense pride in providing genuine care and being fully committed to the wellness of our residents. Your kind words about our team's dedication means a lot to us. We understand the importance of making informed decisions when it comes to the care of loved ones. We encourage anyone seeking assistance to visit and experience firsthand the supportive environment we offer. Should you need anything or wish to discuss more about your family's experience, please feel free to reach out!
Anonymous - Family/friend
Assisted Living
December 12, 2023
4.0
Verified Review
A nice place
Staff seems good. The housekeeping is good. Communication with the family- fair. The meals are good. I would possibly recommend this facility to others, but we are still pretty new to the facility so its too soon to say for sure.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
3
Value for Cost
4
Response from North Point Village
December 13, 2023
Thank you for your initial impressions of North Point Village. We're delighted to hear that you've had positive experiences with our dedicated staff, housekeeping service, and our meal offerings. We understand how crucial clear communication is, especially when it comes to connecting with family members. As a community, we're always growing, learning, and improving. While we're still in the early stages of your journey with us, we hope to continue creating memorable experiences for you and your loved ones. Life at North Point Village is not just about the amenities we provide, but about the vibrant lifestyle and sense of community we nurture. We look forward to accompanying you on this journey and hope that every day brings you closer to feeling completely at home. Thank you for considering recommending us to others, and we're excited to continue being a part of your story.
Anonymous - Family/friend
Assisted Living
December 7, 2023
5.0
Verified Review
Review for North Point Village
We picked this community, because of the feeling you get when you walk in the door. Warmth friendliness and Sara being so knowledgeable.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from North Point Village
December 8, 2023
Thank you for your kind feedback about North Point Village! We are glad you felt the warmth and friendliness of our community. Sara is a core member of our team and we are pleased to know that her expertise helped you. Please let us know if there is anything else we can do for you!
Harald - Family/friend
Assisted Living
November 17, 2023
5.0
Great Facility & Team!
Our family is so very thankful for North Point Village & their entire team! My father needed care after a bad fall and NPV & staff came to the rescue. We could not have managed recovery without them. This is best care/assisted living facility in the state!
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from North Point Village
November 24, 2023
Harald - Thank you so much for sharing your heartfelt experience with North Point Village! We're deeply touched by your kind words. Supporting your father's recovery after a challenging fall was a responsibility we wholeheartedly embraced. Our team is dedicated to providing exceptional care and assistance, and we're delighted to hear that our efforts were instrumental in aiding his recovery. Knowing that you consider us the best care and assisted living community in the state truly means a lot to us. Your confidence in our services motivates us to continually strive for excellence in delivering top-notch care to all our residents and their families. We're honored to have been a part of your father's journey to wellness. Should you ever need anything or have further feedback, please don't hesitate to reach out. Your family's well-being remains our utmost priority.
Anonymous - Family/friend
Assisted Living
November 17, 2023
4.0
Daughter of Resident
My mother has been a resident since 2019. She loves her apartment and activities offered. She also enjoys her meals very much. I however, have had a few issues with the care plan, med technician, and bill preparation. Overall happy with her care.
Cleanliness
3
Friendliness
3
Care Services
3
Staff
4
Meals & Dining
4
Activities
4
Value for Cost
4
Response from North Point Village
November 20, 2023
Thank you for taking the time to share your valuable feedback regarding your mother's experience at North Point Village. We're thrilled to hear that she loves her apartment, engages in the offered activities, and finds joy in the meals provided. Creating a comfortable and enriching environment for our residents is at the heart of what we do. However, we are concerned to learn about your experience with the care plan, the med technician, and bill preparation. Your insights are crucial to us. We greatly appreciate your trust in us and your overall satisfaction with the care provided. Please feel free to reach out to Regional VP of Operations, Erica O., directly at erica.ogle@pegasusseniorliving.com if there's anything specific you'd like to discuss or if you have further feedback to share. Thank you once again for choosing North Point Village. We look forward to enhancing your experience and continuing to provide exceptional care to your mother.
Anonymous - Family/friend
Assisted Living
November 15, 2023
3.0
Cleanliness
4
Friendliness
4
Care Services
3
Staff
4
Meals & Dining
3
Activities
4
Value for Cost
2
Response from North Point Village
November 15, 2023
Thank you for taking the time to provide feedback regarding your experience at North Point Village. We value all feedback, both positive and constructive, as it helps us identify areas for improvement. Please feel free to reach out to our management team directly with any specific concerns or suggestions you would like to share. We appreciate your understanding and willingness to help us improve. We hope to have the opportunity to exceed your expectations in the future.
Anonymous - Family/friend
Assisted Living
November 13, 2023
2.0
Verified Review
Would NOT recommend
They could not keep staff. The apts did not get cleaned, the food was horrible after management changed. The staff was rude at times. I can't really speak to the activities as my mother in law quit going. If it had been up to me, I would have moved my mother in law before 6 months had passed. Also residents were moving out in droves
Cleanliness
2
Friendliness
2
Care Services
2
Staff
2
Meals & Dining
2
Activities
2
Value for Cost
2
Response from North Point Village
November 14, 2023
Thank you for your feedback. As a community with the goal to provide the highest quality of care to the people who call us home, and to provide a flourishing work environment for our employees, we would like to speak with you in more depth about your experience. We always wish to meet the individual needs of the residents. Please email Erica, Regional VP of Operations, at erica.ogle@pegasusseniorliving.com if you would like to provide more details. We hope to hear from you soon.
Lisa S - Family/friend
Assisted Living
October 31, 2023
5.0
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from North Point Village
October 31, 2023
Thank you for your positive rating, Lisa!
Carol H - Family/friend
Assisted Living
October 31, 2023
5.0
My mom has been here two and a half years. My sister and I have been pleased. Staff is always available to help, take the extra steps as my mom slowly deteriorates.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Value for Cost
5
Response from North Point Village
October 31, 2023
Carol, thank you so much for taking the time to leave a review. We are so pleased that your mom is happy here, and it's our pleasure to have her as a resident.
Anonymous - Family/friend
Assisted Living
October 13, 2023
1.0
Verified Review
Review for North Point Village
They are terrible. Don't go there. They need to improve with, assisted living, medication management, and almost all aspects of community.
Cleanliness
4
Friendliness
5
Care Services
1
Staff
5
Meals & Dining
5
Activities
4
Value for Cost
1
Response from North Point Village
October 14, 2023
Thank you for bringing your thoughts to our attention; we take our reviews very seriously and strive for caring and attentive service. Our team would like you to share more details with Erica Ogle, Regional VP of Operations, by emailing erica.ogle@pegasusseniorliving.com at your earliest convenience. We look forward to speaking with you soon.
Anonymous - Family/friend
Assisted Living
September 18, 2023
3.0
Verified Review
Friendly staff, safe and clean community. Close proximity to shopping, doctors offices etc. areas of improvement........
The experience has been ok...initially when you go on the tours they make it sound like they have everything under the sun and they have people at your beck and call all the time. But when we have had to use the call button, it can take up to 20 minutes or more to receive help. There are not enough staff at all. Cleanliness seems to be adequate. Everyone we have encountered has been very nice. The quality of care has been great but the lack of availability of care has been awful. When she pushes the button, help rarely comes in a timely manner. There never seems to be enough employees at all for help. The meals are ok but they often say things like "homemade cookie" but they are clearly not homemade. They are always understaffed during meal time so it's hard to get service. The activities seem to be ok but our nana doesn't really participate in a lot of them. I think this is due to lack of staff so no one really lets her know about them or encourages her to go. I don't find the value to be a fantastic value for the cost. They promised a lot of stuff up front like rides to dr appts but it's incredibly difficult to schedule. Friendly staff, safe and clean community. Close proximity to shopping, doctors offices etc. areas of improvement needed in staffing levels and speed of service
Cleanliness
5
Friendliness
5
Care Services
2
Staff
5
Meals & Dining
3
Activities
3
Value for Cost
3
Response from North Point Village
September 19, 2023
Thank you for taking the time to provide feedback regarding your Nana's experience at North Point Village. We value all feedback, both positive and constructive, as it helps us identify areas for improvement. We value your input and want to assure you that we are committed to making the necessary adjustments to enhance your Nana's experience and that of all our residents. Please feel free to reach out to our management team directly with any specific concerns or suggestions you would like to share. We appreciate your understanding and willingness to help us improve. Thank you again for sharing your thoughts, and we hope to have the opportunity to exceed your expectations in the future.
Viewing 1-20 out of 87 reviews

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Tips for evaluating your community options

Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:

  • Tour the location: Touring allows you to speak to current residents and staff, and helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.

  • Confirm the availability of required services: Before you commit, make sure that the community offers all the services your senior needs, and that those services can be provided within your budget.

  • Know the Washington regulations for Assisted Living: Each state has its own laws and inspections processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the community(ies) you’re considering. Learn more about Washington regulations for Assisted Living.

Frequently Asked Questions
about North Point Village

North Point Village offers Studio, 1 Bedroom and 2 Bedrooms. Learn more.

A Place for Mom has scored North Point Village 8.6 out of 10 using our proprietary review score.

 

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

 

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (509) 465-8440 to reach a resident at North Point Village.

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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