Aspire at Beneva

Greetings from the Executive Director! I wanted to personally thank you for moving your brother-in-law to our welcoming community! As of August 21, 2014, we have began our own food service program, rather than contract with the neighboring nursing home. Since the change, the residents have done nothing but compliment us on the quality of the food, the cleanliness of the dining room, and the graciousness of the dietary staff. We hope your brother-in-law spends many years here and makes Lamplight his home.

Our building is clean and well maintained but is dated in décor and is the most affordable. To answer [removed] Cleanliness – we did receive your report that you didn't like the fragrance of our cleaning products. [removed] We know you indicated to the CRD that you doesn’t make appointments. Our receptionist asked if you had an appointment as she did not have his name as an expected appointment and to call the appropriate staff. The CRD was in tour; the executive director was in a contract signing and the Business Office came out and attended it as a normal part of A team response. Sticky [removed] Our furniture is cleaned regularly – we received your recommendation on a cleaning service both for the building and the furniture. Concierge is in charge of checking furniture throughout day and attends to same. 1 bedroom [removed] We had no one bedroom apartments available. We do have a shared bath apartment which is usually a bedroom on both sides with adjoining doorway which is also available as a one bedroom but is considered two separate apartments – thus each side has a charge. Not unusual for companion living. Community [removed] We have the same plans for choice on community fee as all Sarasota communities -- $1000, 3000 and 5000. Business office director offered the $5000 - $2500 for each side of the shared bath which would normally be 1-3-5 for each side. Manner of [removed] Business Office Director had a Florida style shirt, dress pants. We have also completed a retraining of all A Team this past week as continued quality assurance which included our concierge. Our building received the routine power washing recently. The color of the roof tile is black which has reddish paint to blend in with adjoining building. Roof needs a repaint but does not have mold. In the CRD conversation, we appreciated all of your recommendations for companies to fix our building, furniture and cleaning products. We also understand we will not meet everyone’s needs. Thank you for the feedback and every perception is valuable to us in improving our services. Please advise if you have further recommendations for us.