KC Companies Inc

When my mom was here, they did take care of her but they were not very attentive. One time we came in and she was in her wheelchair for over an hour and drooling. We got her up and when we talked to the staff member working she said she had checked on her an hour ago so we were disappointed she had been there that long. We were upset with the care, they did have a lot of younger staff here.

I would not recommend anybody to send a relative in there with Alzheimer's or dementia none of the nurses or AIDS have Alzheimer's training they're also very much understaffed and no cleaning staff to speak of

No communication. No activities director. They don't clean bathrooms in residents rooms. There's bullying my residents going on. Nothing being done about it. Sub par supposed "gourmet" meals. No communication to family is biggest complaint.

To anyone who is thinking of sending their loved one to Golden Horizons, Crosslake, MN, please read this review - My mother was here until [date removed]and I can only say that this place is “inhumane”. During pandemic no one was allowed in and we could only see her through window. In that time, her glasses were lost and she was unable to see. We were never contacted about this. Some of her furniture in her room was missing and never returned. The most disturbing and upsetting thing to us, was she was sent to hospital in ambulance and we were never notified. The ER doctor called us to let us know she was there with head injury, black eye, and stitches. We called Golden Horizons and no one was there to answer phone. And it was not unusual to find administrator gone and no one to answer door. We moved her right away to new facility in Crosslake and she was treated with utmost care. I cannot emphasize enough what a poorly run, understaffed, facility this is. Think twice before going here.

Horrible place. Do not notify family about serious incidents, drug their residents and let them sit on a couch all day. Left on a toilet way too long. I hope this place gets shut down!